We want you to be happy with EtsyOptima. This Refund Policy explains when you can get your money back.
If you're not satisfied with a paid plan, you can request a full refund within 7 days of your initial purchase. Just contact us within that window and we'll process the refund — no long forms.
Email support@etsyoptima.io from the address on your account (or use our contact form) within 7 days of purchase, with your account email and the reason. We typically respond within 24 business hours.
Approved refunds are issued to your original payment method through our payment provider. It can take 5–10 business days for the funds to appear, depending on your bank.
You can cancel anytime from your billing settings. Cancelling stops future charges; you keep access until the end of your current billing period. Cancelling is not the same as a refund.
Payments and subscriptions are processed by our third-party payment provider (Paddle), which acts as the merchant of record and handles billing, taxes, and refund processing on our behalf. Your receipt and card statement may reference the provider.
If you have a problem, please contact us first — we're quick to help and almost always resolve it faster than a chargeback. Filing a chargeback without contacting us may result in account suspension.
Email support@etsyoptima.io and we'll help.